RETURNS OR EXCHANGES
Thank you for choosing pmarbd.shop’s suits. We are committed to providing you with a safe and smooth shopping experience. Below is our return and refund policy; please read it carefully before requesting a return.
I. Return Policy Overview
All orders are one-time sales and do not involve subscription services.
Returns and refunds are supported under certain conditions.
Please submit your return request within the specified time.
II. Return Time Limit
Returns can be requested within 14 days from the date of receipt. Returns will not be supported beyond this timeframe (except in special circumstances).
III. Return Conditions (Returns can also be processed after the goods have been opened)
Return requests must meet the following conditions:
The item is unworn and unwashed.
No obvious signs of use, stains, or damage.
Tags, packaging, and accessories are complete.
It does not affect resale.
IV. Non-Returnable Situations
Returns are not supported in the following situations:
Suits that have been worn or visibly used.
Damage caused by personal reasons.
Customized or specially instructed items are non-returnable.
Exceeding the return period.
Returning items without prior review.
V. Refund Instructions
- Refund Method
Refunds will be returned to your original payment account. - Refund Time
After the warehouse verifies the goods, refunds are usually completed within 3–7 business days. - Refund Amount
Return Conditions Eligible: Refund based on order amount
Non-Quality Issues: Shipping costs may be deducted
VI. Shipping Costs
Non-Quality Issue Returns: Shipping costs are borne by the buyer.
Product Quality Issues or Wrong Item Received: Shipping costs are borne by pmarbd.shop
VII. Return Process
Submit a return request
Provide order information and reason for return
Obtain return instructions after approval
Return the product as required
Refund completed after warehouse inspection
VIII. Return Address and Contact
The return address must be provided after platform approval. Please do not return the product yourself.
IX. Precautions
Please pack the returned product properly to avoid damage during transportation.
It is recommended to keep the tracking number for future reference.
Refunds may not be processed for products returned without confirmation.
Thank you for your support of pmarbd.shop. We will continue to provide you with better products and services.